This is my first massage chair and I'm a novice, so take that into consideration for my review. Simply put, this chair is excellent! The different massage types, the heating, the massage for the feet - all are great. It is solid too, and heavy. The only thing I would change is the remote. It's a bit confusing as to what you can do in manual mode vs. pre-programmed massages and the manual doesn't help much. However, I did call customer support and they were somewhat helpful. If I could rate it at 4.5 stars, I would, because of the remote. But since I'm stuck at 4 or 5 stars, I'll give it a 5. Because, the bottom line is this: It is better than what I expected and it works..from head to toe!